How Not To Be A Dick At The Coffee Shop
OK, I wasn’t gonna do it, but low-hanging ripe fruit is just too tempting to pass up. So I was doing my usual social website perusing of coffee people and came across comments about a post written a couple of […]
Should The Coffee Industry Keep The Riffraff Out?
When I was at a Specialty Coffee of America (SCAA) Leadership Summit a couple of years ago a discussion was breathed out...and quickly inhaled back in ("Whew, we didn't want to go there, did we?..."): Should 'the specialty kids' allow […]
Are You Product Focused Or Customer Focused?
When we started in business we did not take customers’ drink orders by name – it was by drink. If your name is Suzy and you came into our store and ordered a “12 ounce mocha with whip to […]
Recent Posts
How Not To Be A Dick At The Coffee Shop
OK, I wasn’t gonna do it, but low-hanging ripe fruit is just too tempting to pass up. So I was doing my usual social website […]
Read More →
Should The Coffee Industry Keep The Riffraff Out?
When I was at a Specialty Coffee of America (SCAA) Leadership Summit a couple of years ago a discussion was breathed out...and quickly inhaled back […]
Read More →
Are You Product Focused Or Customer Focused?
When we started in business we did not take customers’ drink orders by name – it was by drink. If your name is Suzy […]
Read More →
Marshall Dillon and Ms. Kitty at the Long Branch Saloon
Marshall Matt Dillon (AKA Jack) and Ms. Kitty (AKA Sherry, AKA Daisy Duke meets Starsky & Hutch at a Bee Gee’s concert) run a coffee […]
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How Food Causes Failure in a Coffeeshop Startup
Why your menu must come first When opening a coffee business there are many details to attend to and many decisions and choices to […]
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How Customer Mood and Your Store Seating Connect
Coffeeshops, the new hangout Coffeeshops are unique as retail businesses, where they have to a degree replaced other places. What I mean by that is […]
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5 Ways to Increase Coffeeshop Average Ticket Size
I’m open. Now what? OK, so your store is open and you are serving great coffee, but customers aren’t spending as much per transaction as […]
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10 Keys Guaranteed to Bring Coffeeshop Success
Coffeeshops are supposed to be busy. Busy as in lots of people all day long. Not just because busy = more sales, but a coffeeshop […]
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Is This a Good Location for a Business?
It’s all in your perspective The “right location” is often a matter of perspective. Two questions: Would you locate a business in the picture above? […]
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