Recent Posts

American Idol’s Randy Jackson Speaks to the Coffee Industry

American Idol’s Randy Jackson Speaks to the Coffee Industry

I love what Randy Jackson (yes, American Idol’s Randy Jackson) said to a season 13 competitor while giving advice on how to improve and better […] 

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Is “Luxury Coffee” Full Of Crap? The JP’s Kopi Challenge.

Is “Luxury Coffee” Full Of Crap? The JP’s Kopi Challenge.

I moderate a forum on LinkedIn.com called the Specialty Coffee Retailer. It’s a place geared for coffee people from all over the world to have […] 

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5 Step Coffeeshop Business Plan

5 Step Coffeeshop Business Plan

Those who fail to plan, plan to fail… Or something to that effect, right? Yes, it is true that failure to plan will definitely affect […] 

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Single Service Coffee Comes Full Circle

Single Service Coffee Comes Full Circle

When I started in business (1993) there was really only one option for brewing coffee – airpot brewing (picture on left). The process was simple; […] 

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Espresso Machine Maintenance and Upkeep

Espresso Machine Maintenance and Upkeep

Making great espresso requires well-maintained equipment. Too many coffee shops neglect routine daily cleaning and periodic preventative maintenance and cause themselves undo problems. This post […] 

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How Not To Be A Dick At The Coffee Shop

How Not To Be A Dick At The Coffee Shop

OK, I wasn’t gonna do it, but low-hanging ripe fruit is just too tempting to pass up. So I was doing my usual social website […] 

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Should The Coffee Industry Keep The Riffraff Out?

Should The Coffee Industry Keep The Riffraff Out?

When I was at a Specialty Coffee of America (SCAA) Leadership Summit a couple of years ago a discussion was breathed out...and quickly inhaled back […] 

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Are You Product Focused Or Customer Focused?

Are You Product Focused Or Customer Focused?

  When we started in business we did not take customers’ drink orders by name – it was by drink. If your name is Suzy […] 

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Marshall Dillon and Ms. Kitty at the Long Branch Saloon

Marshall Dillon and Ms. Kitty at the Long Branch Saloon

Marshall Matt Dillon (AKA Jack) and Ms. Kitty (AKA Sherry, AKA Daisy Duke meets Starsky & Hutch at a Bee Gee’s concert) run a coffee […] 

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